Career

Job Description

Technical Writer

Cloud 9 is seeking a Technical Writer for an in house/freelance opportunity. This individual will be responsible for writing and editing a wide range of documents including but not limited to; Website content, technical manuals, testing plans, technical specifications, training materials, etc. This individual will be responsible for proofing and maintaining the accuracy of all documentation. 

Duties and Responsibilities

  • Create and maintain all technical documentation and user manuals
  • Produce high-quality documentation that is appropriate for its intended audience
  • Create copy for use on the company website to describe the brand, products, and software.
  • Research markets and industries to compare and create content that is informative, accurate and original.
  • Collaborate with marketing and sales leaders to develop marketing and sales content for product and sales collateral.
  • Collaborate with team to develop new ideas and engagement materials.

Requirements

  • Experience in documenting information technology and software systems
  • Knowledge of information gathering, planning, and organizing methods and principles
  • Strong understanding of document formatting and presentation techniques
  • Deep technical knowledge of Microsoft technologies (Exchange, Active Directory, Group Policy, terminal server, remote desktop services, and SQL)
  • Deep technical knowledge of Infrastructure as a Service (IaaS) models and Software as a service (SaaS) models
  • Understanding of application development life cycle
  • Highly self-motivated and self-directed
  • Hands on technical writing and editing experience
  • Impeccable grammar and syntax to create the proper tone and approach for the company.
  • Bachelor’s degree in creative writing, journalism, English, or related field preferred
  • Two to three years’ experience in technical writing, and documentation
  • Familiarity with SEO and keyword placement a plus
  • Able to produce work across multiple platforms
  • Ability to work independently or as an active member of a team
  • Strong organizational skills to meet tight deadlines.
  • Action oriented with strong analytical skills.
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

Preference

  • Technical Proposal Management experience.
  • Familiarity with IT services and network design
  • Action Oriented while learning on the fly.
  • Demonstrated Organizational Agility and Political Savvy.
  • Able to think outside the box
  • Please be ready to provide some writing samples.

 

 

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