Digital transformation has become the talk of the town among organizations. Be it artificial intelligence such as bots or robots, companies are actually embracing these trends for improving processes.
However, if you’re still wondering whether you should adopt these technologies or not, it’s time to kick-start your journey.
These virtual assistants can help you perform repetitive tasks easily, including addressing customer queries or making a reservation. Even bots can be utilized in multiple ways, and one of the common examples includes providing customer support. For instance, many E-commerce shopping sites like Amazon uses bots to understand customer queries and convey them to the customer service team.
One more such tool that’s trending globally is self-service bots. These can be used to automate redundant employee interactions where a human is not completely handling the customer query. To make you understand how it works, employees in organizations raise tickets for IT services for their resolution. Or, they could be used to offer employees answers to typical questions.
What is Microsoft Azure Self-Service Bots?
Microsoft Azure Bot Service is a serverless, cost-effective chatbot service that can be scaled as per the client’s demand. This allows you to create informal experiences for your clients or employees, as in the service case provided above.
The Azure Bot Service makes it effortless to build any customized bot – from a general Q&A bot to your own branded virtual assistant. Moreover, the Azure Bot Service uses a specific, open-source SDK and tools to easily secure your bot across famous channels and devices. In the use case where bots help employee interactions, end-users could communicate with the bot using the messaging platform of their choice, such as Slack, Microsoft Teams, Skype, Cortana, or Facebook Messenger.
We would like to shed some light on the advantages of self-service bots below:
1. Improved Operational Efficiency
Bots allow you to automate fundamental inquiries while still offering real-life interactions. These bots enable companies to save human resources from replying to repetitive, ordinary tasks. This enables them to concentrate on more strategic and business-critical tasks. You have previously suggested the use case of leveraging a bot to provide answers to standard benefits questions. Think of how much time you could save your HR team during job onboarding!
2. Cost-Effective Solutions
There are multiple ways to consider the potential cost-benefit of leveraging Azure Bots. Rather than hiring more humans to address repetitive, repetitive tasks is more costly than it would be to leverage a chatbot. Moreover, there is the scale aspect to consider, as bots can efficiently communicate with hundreds or thousands of end-users simultaneously, contrasting to the one or two that a human could manage.
Automation is one more cost-benefit aspect associated with bots. Most of us are ineffective if we’re bored, maintaining to do the same things repeatedly. By leveraging chatbots, you can automate those tasks. As a result, you are freeing up your team to concentrate on significant work, eventually pushing their productivity higher.
3. Seamless User-Experience
Regardless of whether your end users are your employees or customers, their experiences navigate your organization’s success. Not only are bots available anytime, but they don’t get tired after responding to the same question a million times. This guarantees end-users get the answers or help they need via a more positive interaction. Bots are also not as easy to human error, ensuring their answers are true-to-life and more valuable.
In a nutshell, digital transformation will not be slowing down anytime soon. So you shouldn’t wait and switch to these bots.