During the challenging times of Covid-19, it was critical for I-CAR to equip its remote workforce with Office 365 collaboration capabilities to ensure business continuity. I-CAR has more than 500 users and has remote offices in different geo-locations. Since they are working under different regions and language barriers, communication and collaboration was a big challenge for them.
I-CAR provides collision repair training to more than 14,000 individual businesses and more than 91,300 students annually. They offer 275+ courses delivered through live, online, virtual, and in-shop hands on formats.
I-CAR users who were part of the same domain accessed their local file servers from the main site using a VPN connection which was unreliable due to network latency, and their workflow processes were outdated, including storing the reports on desktop. These processes not only slowed down productivity but also impacted how they service their customers and the overall experience for their staff and clients. Not only did they need more storage, but it also needed a solution that provided its mobile users with more accessibility. It was vital to find a solution that could be available almost anywhere, at any time.
Considering data security change in Staff behavior, developing workarounds such as saving data locally on desktop hard drives and thumb drives. This practice presented serious noncompliance and security risks that could have a serious impact on their business.