Cloud Managed Services

Cloud 9 runs your cloud better. We are the next-gen Managed Services Provider (MSP) to help our clients discover, build, migrate, manage, secure and optimize their application, infrastructure and enterprise data on the cloud. We provide end-to-end managed cloud services, cloud operations design, tried-and-tested target operating models, and best-of-breed tools for security and cost optimization.
Cloud 9’s cloud offering delivers elastic scalability, super high speed, robust security, and a managed service with expert support.

From Strategic Consulting
to 24/7/365 Helpdesk Support

Our fully managed IT services and solutions allows you to reclaim the time you need to grow your business by eliminating IT distractions. By engaging with an IT solutions provider like Cloud 9, you can free up internal IT resources for other projects that deliver a higher core business value. 

We make Sure Your IT is in Good Hands

SUPPORT MANAGEMENT CYCLE

Cloud 9 utilizes deep subject matter expertise and vast experience to help you achieve peace of mind business. By leveraging Cloud 9's managed IT services, you can get more from your people, processes, information systems and budget with a model designed to improve security, up time and efficiency across all business functions.
You won’t just have a number to call if someone needs computer support (although you get that too!).
User Management
  • Create / Modify / Delete local system users (with respect to the application installed on the system)
  • Manage local user groups.
  • Manage local user role-based access.
  • Terminal Service installation and configuration.
  • Create & Manage Group Policies.
Subscription Management
  • Provisioning & De-provisioning resources.
  • Implementing role based access management.
  • Auditing & Compliance management.
  • On-Demand audit reports.
Security Management
  • Firewall Configuration
  • File Permissions
  • Virtual Networking
  • VPN Management
  • Whitelisting & Blacklisting of IP’s
  • Managing Ports
  • Security Audits

ALL MANAGED SERVICES

ARE NOT CREATED EQUAL

Choose the right tier of support for your organization.
Silver
24x7 Tier 1 technical support, with escalation to Microsoft support, if required 
Shared Technical Account Manager (TAM)
Basic Azure Infrastructure Monitoring 
Patching support
C9 Cloud Management Platform
Azure Policy Management to ensure compliance with corporate security standards
Azure IaaS and PaaS Service Health Alerting 
60-minute quarterly Cloud Optimization Consultation 
SLA - 4-hour standard, 1 hour for Critical issues
Supports PAYG, EA and CSP Azure subscription
Gold
24x7 Network and Server Monitoring 
Unified Security, Backups & Patch Management
Website Performance Monitoring 
Azure Consumption Monitoring and Alerting 
Provisioning and Devops Automation
Azure IaaS and PaaS Service Health Alerting 
90 min. quarterly Cloud Optimization Consultation 
SLA - 2-hour Response time, 1 hr. Critical issue
Supports PAYG, EA and CSP Azure subscription
Enterprise Add Ons
PC management with Microsoft Intune
SLA - 30 min. Critical, 1 hr. Standard
Regular ASR Test failover and failback testing
Monthly Microsoft Update Notification
Advanced Security Solutions
Azure IaaS & PaaS Fully Managed Disaster Recovery
ADB2C Solutions
AI Managed Services
Compliance Support
Dedicated Technical Account Manager (TAM)

PLATFORMS WE SUPPORT

WHY US?

Managed Services provided by Cloud 9 allows you to optimize, monitor and manage your cloud environments. Certified Cloud Consultants monitor and manage yours environment actively using the best of breed practices and modern technology to ensure a 99.95% uptime.

msmonitoring
Monitoring

Using best of breed tools, Cloud 9 Monitors your business critical PaaS, IaaS and SaaS resources.

msalrt
Alerting

Configuration of alert notification that reduces risk through early detection.

mspatching
Patching

Cloud 9 ensures that your software stays up to date through automated patch procedures.

mssecurity
Security

Everything we do at Cloud 9 is with a Security first mindset.

msbackup
Backups

Using repeatable, automated processes enterprise business continuity is assured.

SUCCESS STORIES
In Cloud 9, we have found a partner with considerable cloud experience. This was evident in the successful orchestration of our Cloud migration. After a few other projects, they are now our go-to-partner for all our Azure needs. They are also our cloud solution provider for provisioning, managing, and supporting our Azure environment. We would definitely recommend Cloud 9.
Olson Packaging partners with Cloud 9 Azure Managed Services for their “Always on” operations
Cloud 9 ’s Complimentary Cloud readiness Assessment understands your business goals and recommends most suitable cloud architecture.

Cloud 9 blends technology with innovation to bring you a variety of Managed Services options including ongoing management, security, and 24x7x365 operations. Get more from your Managed Services with Cloud 9.